All policies below next reviewed in March 2027

Safeguarding & Child Protection Policy

Our Commitment to Safeguarding

Create Pathways CIC is committed to safeguarding and promoting the welfare of children and young people. We believe that every child has the right to feel safe, supported and protected from harm.

All staff and volunteers working with children are expected to share this commitment and take responsibility for safeguarding and promoting the welfare of all participants in our activities.

Our Safeguarding Principles

Create Pathways CIC aims to:

• Provide a safe and welcoming environment for all children and young people
• Promote the wellbeing, safety and protection of children
• Ensure staff and volunteers understand their safeguarding responsibilities
• Respond appropriately to concerns about the welfare of a child
• Work in partnership with parents, schools and safeguarding agencies when required

Safer Recruitment

Create Pathways CIC follows safer recruitment practices to ensure that individuals working with children are suitable to do so.

This includes:

• Enhanced DBS checks where appropriate
• References obtained before employment or volunteering
• Safeguarding awareness for staff and volunteers
• Clear expectations regarding appropriate conduct and behaviour

Working with Schools and Communities

Create Pathways CIC works closely with schools, families and community organisations to ensure that children and young people are supported in safe and positive environments.

We aim to maintain clear communication with partners and follow safeguarding procedures when delivering activities in school or community settings.

Equality and Inclusion

Create Pathways CIC is committed to creating inclusive environments where all children and young people feel respected, valued and supported.

We welcome participants from all backgrounds and aim to ensure activities are accessible to those with additional needs where possible.

Designated Safeguarding Lead:

Bethany Wright

07857964833

info@createpathways.co.uk

Health & Safety Policy

Our Commitment

Create Pathways CIC is committed to providing a safe and healthy environment for all participants, staff, volunteers and visitors involved in our activities.

We recognise our responsibility to take all reasonable steps to ensure the safety and wellbeing of everyone participating in our programmes.

Our Aims

Create Pathways CIC aims to:

• Provide safe environments for activities and programmes
• Reduce the risk of accidents or injuries
• Ensure activities are planned and delivered safely
• Promote awareness of health and safety among staff and volunteers
• Comply with relevant health and safety legislation and guidance

Our Aims

Create Pathways CIC aims to:

• Provide safe environments for activities and programmes
• Reduce the risk of accidents or injuries
• Ensure activities are planned and delivered safely
• Promote awareness of health and safety among staff and volunteers
• Comply with relevant health and safety legislation and guidance

Risk Assessments

Risk assessments are carried out for activities where appropriate to identify potential hazards and ensure suitable precautions are in place.

These assessments help ensure activities can be delivered safely for participants and staf

Accidents and Incidents

Any accidents or incidents will be recorded and managed appropriately.

Where necessary, appropriate action will be taken to reduce the risk of similar incidents occurring in the future.

Data Protection & Privacy Policy

Our Commitment

Create Pathways CIC is committed to protecting the privacy and personal information of individuals who interact with our organisation.

We handle personal data responsibly and in accordance with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR).

What Information We May Collect

We may collect personal information such as:

• Names and contact details
• Email addresses or phone numbers
• Information provided through contact forms or enquiries
• Information required to deliver programmes or services

We only collect information that is necessary for the purposes of our work.

How We Use Personal Information

Personal information may be used to:

• Respond to enquiries or requests
• Provide information about our services and programmes
• Communicate with participants, parents or partners
• Support the delivery of activities and services
• Meet legal or safeguarding responsibilities where required

Keeping Information Secure

Create Pathways CIC takes reasonable steps to ensure that personal information is stored securely and protected from unauthorised access, loss or misuse.

Only authorised individuals will have access to personal data where it is necessary for their role.

Sharing Information

We do not share personal information with third parties unless:

• It is required for safeguarding purposes
• It is necessary to deliver services or activities
• We are required to do so by law

Your Rights

Individuals have the right to request access to the personal information we hold about them and to request corrections where necessary.

Requests regarding personal data can be made by contacting us.

Equality, Diversity & Inclusion Policy

Our Commitment

Create Pathways CIC is committed to promoting equality, diversity and inclusion across all of our activities and programmes.

We believe that everyone should have equal opportunities to participate, regardless of background, identity or personal circumstances. We celebrate diversity and aim to create welcoming and inclusive environments where all individuals feel respected, valued and supported.

Our Principles

Create Pathways CIC aims to:

• Promote equality, diversity and fairness for all participants, staff and volunteers
• Create inclusive environments where everyone feels safe, respected and valued
• Recognise and celebrate diversity within our communities
• Challenge discrimination and promote positive attitudes towards difference
• Ensure our activities are accessible and welcoming to people from all backgrounds
• Encourage participation from individuals who may face barriers to accessing opportunities

Inclusion

We are committed to making our programmes inclusive and accessible to as many people as possible.

We recognise and respect the diverse needs, experiences and backgrounds of the individuals we support.

Where possible, we aim to support individuals with additional needs, including those with Special Educational Needs (SEN) such as ADHD, Autism and other learning needs.

We aim to work collaboratively with schools, families and partners to ensure activities are delivered in supportive and inclusive ways.

Respect and Fair Treatment

Create Pathways CIC does not tolerate discrimination, harassment or unfair treatment of any kind.

We are committed to treating everyone with dignity and respect, and to creating environments where diversity is valued and individuals feel safe to be themselves.

Any concerns regarding discrimination or unfair treatment will be taken seriously and addressed appropriately.

Accessibility

We aim to consider accessibility when planning and delivering our programmes.

This includes recognising diverse needs and making reasonable adjustments where possible to support participation and ensure that activities are inclusive for all.

Our Community

Create Pathways CIC works to support and strengthen diverse communities by providing opportunities that promote creativity, education, wellbeing and personal development.

We welcome participants from all backgrounds and aim to ensure our programmes benefit individuals and communities in positive and inclusive ways.

Complaints Policy

Our Commitment

Create Pathways CIC is committed to providing high-quality programmes and services. We value feedback and aim to respond positively to any concerns or complaints.

If something goes wrong, we want to know about it so we can address the issue and improve our services.

Raising a Concern

If you have a concern or complaint about any aspect of our work, we encourage you to contact us as soon as possible.

Concerns can be raised by participants, parents, schools, partners or members of the public.

Where possible, we aim to resolve issues informally and quickly.

Making a Complaint

Complaints can be made by contacting us using the details below.

Please include as much information as possible, including:

• Your name and contact details
• Details of the concern or complaint
• Any relevant dates or information

How We Will Respond

Once a complaint has been received, we will:

• Acknowledge the complaint as soon as possible
• Review the information provided
• Investigate the issue where appropriate
• Provide a response outlining any actions taken

We aim to respond to complaints in a fair, respectful and timely manner.

Learning from Complaints

Create Pathways CIC views complaints as an opportunity to improve. Where appropriate, we will review procedures and practices to help prevent similar issues occurring in the future.